Our Commitment

Return & Refund Policy

✦

At AstroVani, customer satisfaction is our top priority. We have a clear and transparent return & refund policy to ensure a smooth experience.

Easy Returns

Hassle-free returns within eligible period.

Quality Assured

We ensure high quality spiritual products.

Secure Refunds

Refunds are processed quickly and securely.

Customer Support

Our support team is here to help you.

Return Window

  • You may return eligible products within 7 days of delivery.
  • Requests made after 7 days will not be accepted.

Eligibility for Returns

  • The product must be unused, undamaged, and in original packaging.
  • All original tags, labels, accessories, and invoice must be included.
  • Customized, personalized, or special-order products are not eligible for return or refund.

Non-Returnable Items

  • Personalized items (e.g., custom crystals, personalized yantras, etc.)
  • Products damaged due to misuse, improper handling, or normal wear and tear.
  • Sale or discounted items are not eligible for return.

Refund Process

  • Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
  • If approved, your refund will be processed within 5-7 business days to the original payment method.

Return Shipping

  • If the return is due to our error (wrong or defective item), we will arrange free return shipping.
  • For other returns, the customer is responsible for return shipping charges.

How to Initiate a Return

  • Contact our support team within 7 days of delivery.
  • Share your order number, reason for return, and product photos (if any).
  • Our team will guide you through the return process.

Important Note

We reserve the right to refuse returns that do not meet our return policy conditions.
If you have any questions, our support team is always here to assist you.

Need Help?

Our support team is here to help you with
any return or refund related queries.

Contact Support

Thank you for choosing Starsigns. We truly appreciate your trust and support.

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